FAQs
61 articles
Why isn't my abandoned cart automation collecting subscribers?
Why isn't my abandoned cart automation sending text messages?
Why isn't my browse abandonment automation sending messages?
We think our browse abandonment delay is broken. Why is it taking so long to send?
Why is my Recharge test message listing the wrong product?
Why does total messages sent not match the totals for individual messages?
Why is our automation not sending?
Where can I find my Shopify collection ID for a Postscript coupon?
Do we need to collect country codes for our international customers?Answer
Can we use Postscript with an international texting app, like WhatsApp?Answer
Our platform only works through the native texting app on a subscriber's phone. We are not compatible with WhatsApp and similar in...
Can we send MMS messages to international customers?
How does compliance work with international customers?Answer
At Postscript, we adhere to the TCPA regulations no matter which country you're sending your texts to. TCPA guidelines effectively...
Deactivate Your Postscript Account
Does Postscript deduct credits when a message fails to send?
Can our shop still send messages if we're on a paused plan?
Does it cost our shop credits when a subscriber responds to a text?
Why am I getting an error when I try to upgrade my plan?
Why is there an insufficient funds notification for my campaign even though I have credits?
SMS Marketer's Guide to iOS 26
Are marketing texts subject to Do-Not-Call regulations?
Why do I have to include my shop name at the beginning of each message?
What is the TCPA-approved compliance language I need to use when collecting subscribers?
Why am I getting a "white space" error when I try to create an opt-in link?
Why does confirmed opt-in matter?
Can people still opt-in to our shop's SMS if we're on a paused plan?
Triggering Popups Based on Exit Intent
Why is our popup not showing up?
Can we move the minimized popup to another corner?
How can we make it so our popup doesn't show on a specific page?
Will our popup appear for someone who has already subscribed?
Why isn't my Klaviyo popup or form collecting subscribers?
Uploading TXT Files to Shopper
What is a Subscriber vs. a Customer?
Can I manually link a Postscript subscriber to their Shopify profile?
How many messages can we send in a day?
How can I add or change a subscriber's name on their profile?
How can I manually unsubscribe a subscriber?
Where can I upload a list of previously collected subscribers?
How long will it take to upload my subscriber list?