Is your shop on legacy billing? If you downloaded Postscript before 3/1/2022, then your shop is on legacy or credit-based billing. This article is for you.
Answer
Yes, a shop can still send messages on a paused plan if the shop has credits available.
For example, automations (e.g., welcome series, abandoned cart, etc.) will continue to send as triggered until there are no credits available.
Similarly, a paused shop can only send a campaign if they have the correct number of available credits. Postscript will notify the shop of insufficient credits via a light blue notification at the bottom of the page.
A shop will need to upgrade to a paid plan in order to add more credits. Postscript does not retroactively send out automations that did not send due to insufficient credits.
Resources
Postscript Credits. Learn more about Postscript credits, message types, and available Postscript plans.
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