Automations
8 articles
Why isn't my abandoned cart automation collecting subscribers?Answer
Abandoned cart automations are not a list growth tool, but rather are a way to re-engage high-intent subscribers after they abando...
Why isn't my abandoned cart automation sending text messages?Answer
Text messages from an abandoned cart automation are sent to subscribers who have compliantly opted in to your store's SMS program ...
Why isn't my browse abandonment automation sending messages?Answer
Browse Abandonment text messages can only be sent to individuals who have compliantly opted into your store's SMS program. Learn m...
We think our browse abandonment delay is broken. Why is it taking so long to send?Answer
Due to the way browsing sessions are captured, it can take up to 30 minutes for a subscriber to enter a browse abandonment automat...
Why is my Recharge test message listing the wrong product?Answer
When testing a Recharge automation that uses a message tag, such as {charge_product_titles}, Postscript will populate a default pr...
Why does total messages sent not match the totals for individual messages? Tip: Select any of the images or GIFs in this article for a closer look.
Answer
Very often shops will see the number of Total Messages...
Why is our automation not sending?Answer
Ensure you have enabled the automation. You can enable it from your automations listing or from the specific automation's detail p...
Where can I find my Shopify collection ID for a Postscript coupon?Answer
If you want to apply a discount to a Shopify collection, you'll need your collection ID. You can locate this information in Shopif...