If you wish to pause your Postscript plan for a period of time, you can do so without losing message drafts, customized popups, and other account information.

We walk through how to pause your account so your SMS program isn't actively accruing usage charges by collecting subscribers or sending messages during your break.

In this guide, we describe how to deactivate a Postscript account for shops on usage billing and shops on legacy credits.

In order to successfully deactivate your Postscript account, please ensure you deactivate or delete the following tools: automations, popups, keywords, landing pages, SMS collection at checkout.

We discuss all of this in detail below. Any usage accrued during the month before deactivating any messaging tools will be charged on one final bill on the 1st of the following month.

From your Postscript dashboard, navigate to Messaging. Select Automations. Under the Automation Flows tab, you can filter your view by Activated flows to easily identify every flow that needs to be deactivated.

From your Postscript Dashboard, select Acquisition to navigate to your Popups page. You can identify which popups are active and deactivated by looking at the toggle bars under the Active column.

Any toggle bar in green and with a circled check mark is currently active and collecting subscribers.

To deactivate these popups, select the toggle bar. A deactivated popup will have a grey toggle bar with a circled "X".

Be sure to deactivate both mobile and desktop popups.

From your Postscript Dashboard, select Acquisition, then select Landing Pages. To deactivate these pages, select the toggle bar. A deactivated landing page will have a grey toggle bar with a circled "X".

Be sure to do this for all active landing pages.

Note: If you have a legacy landing page connected to a keyword, you must first delete the landing page before you can deactivate the keyword.

From your Postscript Dashboard, select Acquisition, then select Keywords. You can filter your view by Active keywords to easily identify every keyword that needs to be deactivated.

To deactivate these keywords, select the toggle bar. A deactivated keyword will have a grey toggle bar with a circled "X".

If you plan to continue collecting SMS subscribers at checkout through a different SMS provider, please be sure to uninstall the Postscript app from your Shopify admin.

Have questions? Please feel free to reach out to our wonderful Support team at [email protected] or via live chat.

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.