Interacting with Your Subscribers

Who gets this? Shops on all Postscript plans have access to this feature. Learn more about Postscript Plans.

The beauty of SMS lies in the two-way nature of the channel. Just like you can send MMS and SMS to your subscribers, you can also receive SMS and MMS from your subscribers. Postscript makes responding to subscribers easy by centralizing these messages on your Responses tab. By interacting with your subscribers, you can:

  • Build rapport and trust by reading and responding to their concerns and questions.
  • Create great experiences by delivering high-quality support on your customers' preferred channel.
  • Improve how carriers view your toll-free number. Carriers are less likely to flag it as spam or filter messages you send. 

In this article, we'll discuss how you can use Postscript's response tab and our integrations to interact with your subscribers.

Interact with Subscribers Using Postscript

When it comes to interacting with your subscribers, Postscript offers multiple options. We'll touch on each below and link you to other resources for more in-depth information. Before we dive in, it's important to note that two-way communications are available for recipients based in the United States and Canada.

Response Page Customer Support Integrations

Our Response page brings together all inbound subscriber responses. You can access your Responses by selecting Messaging in the side menu of your Postscript dashboard, then selecting Responses.

Here you can:

  • Filter responses by issue (e.g., shipping, returns, payment, product, etc.)
  • Filter responses by sentiment (e.g., frustrated subscribers, happy subscribers, etc.
  • Drill into individual subscriber profiles where you can view unique details and Shopify customer history, if available.

Learn more about our Responses tab here.

Additional Resources

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at or via live chat. You can also submit a support request here!

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