Postscript integrates with Kustomer, allowing you to share information between the two solutions.
About Kustomer
Kustomer is the original omnichannel customer experience platform, enabling you to interact with customers and deliver support across all digital channels.
Why You Should Set Up Kustomer
- Deliver customer experiences where customers want to connect–on email, phone, chat, social, and messaging apps.
- Have a single view of each customer and the context to drive smarter processes that scale your business.
- Allows your support teams to have all the information and context they need to make better and faster decisions.
Set Up Kustomer in Postscript
- Select your shop name in the side menu of your Postscript dashboard.
- Scroll down to Response Forwarding in the top-right corner of the page.
- Toggle on the Automatically forward all subscriber responses to an email address if it is not already turned on.
- Enter the email associated with your Kustomer support inbox.
- Select Save.
Disable Message Threading in Kustomer
Responses forwarded to Kustomer appear as sent from Postscript. When your support team responds to the ticket, the response will go straight to the subscriber's text thread.
However, in order to do so, you'll need to disable message threading. If this setting is not disabled, then messages will not send to your customers.
- Select the Settings gear icon in the side menu of your Kustomer dashboard.
- Select Channels, then select Email from the options listed.
- Ensure Single Message Replies is selected.
You should now be all set to get started with Kustomer!
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.