Send Shipping Updates with Flow Builder

   Tip: Select any of the images or GIFs in this article for a closer look.

Shipping notifications keep customers updated on the delivery of an order they placed with your shop. The notifications contribute to a positive customer experience and help minimize shipping inquiries for your customer service team. By sending shipping notifications, you can:

  • Keep customers up-to-date with shipping notifications.
  • Dress up plain shipping notifications with exciting copy, GIFs, and emojis to match the voice and personality of your brand.
  • Provide customers with follow-up instructions, such as links on how to use your product or a reminder to tag you on social.

In this article, we'll walk you through how to create shipping notificatiosn in Flow Builder.

Create a Shipping Update Automation Flow

Get Started Set Automation Properties Build Your Flow


    1. Select Messaging in the side menu of your Postscript dashboard, then select Create in the top-right corner of the page.
    2. Select Use a template or select Create a new flow.
    3. Choose Automation as your flow type. Then click Create Flow.
    4. Name the automation. Choose a name that will allow you to easily identify and track this flow in the future.

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

Was this article helpful?
0 out of 0 found this helpful