Grow Your List with Keywords

   Tip: Select any of the images or GIFs in this article for a closer look.

One of the best and easiest ways to grow your subscriber list, engage with subscribers and even level up your segmentation is by using keywords!

A keyword is a term or phrase that individuals can text to your toll-free number or short code to opt into your shop's SMS marketing. Keywords can work behind the scenes, like when using a banner or landing page, or they can work front and center, like with our two-touch mobile popup experience. 

How Keywords Work


  1. Create a keyword and add your keyword reply. Need inspo? Check out Fantastic Texts. 
  2. Share this keyword
    • You can share your keyword with customers, social media followers, or connect it to your mobile popup so these individuals can text your keyword to your dedicated toll-free number or short code.
    • You can also use keywords to connect specific integrations to Postscript.
    • Lastly, you can use keywords to connect banners, landing pages, short links or email call-to-action buttons to Postscript
  3. Once a subscriber triggers a keyword, they are added to your list an SMS subscriber and receive a keyword reply after opt-in.

Using Keywords


In Email Keyword Reply On Social Banner Mobile Two-Touch

Check out this email campaign! It features both a keyword (ILOVEBANDS) with the number to text as well as a call-to-action button. We especially love this campaign because you can clearly see the TCPA compliance opt-in language that informs the texter what will happen when they text ILOVEBANDS to the store's short code. 

Compliance Language Requirements


When collecting subscribers, the TCPA requires you to include necessary compliance language that informs visitors that they are opting into SMS messaging from your store. This language needs to appear beneath your keyword or call to action (e.g., Text "DOGGONE" to 54631).

Here's the TCPA-approved compliance language:

*I agree to receive recurring automated marketing text messages (e.g. cart reminders) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy.

Note: In order to collect subscribers compliantly, your shop's Terms of Service and Privacy Policy need to be hyperlinked in the language shown above. If they cannot be hyperlinked, the full URLs of each need to be included so a viewer may search your terms or privacy policy if needed.

For example, "View our Terms of Service (https:/myshop.com/terms-of-service/) and Privacy Policy (https://myshop.com/privacy-policy/).” 

Additional Resources


  • Ready to create keywords unique to your brand? Go ahead, Create a Keyword.  This article has all the tips and tricks you need.
  • Have an idea to take your keyword replies to the next level? Learn just how to customize those replies here!
  • Prefer something custom-built? No prob. Learn how to use keywords to Create Subscribers with Postscript API
  • Just here for a quick question? Check out our Keyword FAQs.

Get Support


Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

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