Compliance
33 articles
Building SMS Opt-In Popups That Result in Binding Terms of ServiceState and federal telemarketing laws govern the use of SMS marketing and require companies to honor opt-out requests. For businesses who v...
Understanding Business LinksEffective December 1st, 2023, the state of New Jersey (NJ) is imposing new compliance regulations (Bill S921) in addition to nationwide, f...
Understanding First Campaign Approval ProcessBefore sending your very first campaign or campaign flow, the Postscript compliance team will review the content of the campaign message, ...
Understanding the Risks of Texting From Two Phone NumbersSending text messages to subscribers from two or more phone numbers comes with several compliance risks. Brands who text their subscribers...
Set Up Transactional MessagingWho gets this? Shops on Postscript's Professional and Enterprise plans have access to this beta. Learn more about Postscript Plans.
Trans...
SMS Marketing Compliance OverviewAt Postscript, compliance is our top priority. We've put together this guide to make it easy for you to ensure your SMS/MMS marketing camp...
Understanding Onsite Opt-in & Confirmed Opt-InWho gets this? Shops on all Postscript plans have access to this feature. Learn more about Postscript Plans.
Merchants using Postscript ha...
Subscriber Opt-Out ComplianceThe TCPA requires brands to remove subscribers from text message subscriber lists if they make a reasonable request to be removed. In SMS ...
How Postscript Protects Your Shop with Automatic Subscriber RemovalsWho is protected by this feature? Shops on all Postscript plans are protected by this feature. Learn more about Postscript Plans.
Postscr...
Communicating Phone Number Changes to Your SubscribersIf your brand is transitioning to a new number, it's important tell your subscribers that they can expect to hear from you on a different ...
Guide to Transactional MessagingWho gets this? Shops on Postscript's Professional and Enterprise plans have access to this beta. Learn more about Postscript Plans.
Trans...
Compliance Update: Oregon MessagingEffective January 1st, 2026, the state of Oregon (House Bill 3865) is imposing new compliance regulations in addition to federal TCPA regu...
Compliance Update: Texas MessagingEffective September 1, 2025, the state of Texas (TX) introduced new compliance regulations (Texas SB 140) in addition to nationwide federa...
Sponsored Membership in the Ecommerce Innovation Alliance (EIA)What's Changing?As a Postscript customer, you now receive a free Ecommerce Retailer Sponsored Membership to the Ecommerce Innovation Allia...
Compliance Update: Maryland MessagingEffective January 1st, 2024, the state of Maryland (MD) is imposing new compliance regulations (Senate Bill 90) in addition to nationwide,...
Compliance Update: New Jersey MessagingEffective December 1st, 2023, the state of New Jersey (NJ) is imposing new compliance regulations (Bill S921) in addition to nationwide, f...
Compliance Update: Connecticut MessagingEffective October 1st, the state of Connecticut (CT) is imposing new compliance regulations (Public Act No. 23-98) in addition to nationwi...
Compliance Update: Set Up Call Forwarding for Toll-Free NumbersIn May 2023, a change to the existing Florida Telephone Solicitation Act (FTSA) was signed into law. While these changes have been viewed ...
Compliance Update: Oklahoma MessagingEffective November 1, 2022, the state of Oklahoma (OK) is imposing new compliance regulations (Bill No. 3168) in addition to nationwide, f...
Guide to Quiet HoursQuiet hours are specific times during the day when you should avoid sending text messages to your subscribers (e.g., early in the morning,...
Compliance Update: Washington MessagingEffective June 9, 2022, the state of Washington (WA) is imposing new compliance regulations (1497-S.SL) in addition to nationwide, federal...
International Waking HoursAs Postscript moves to more fully serve international brands, we are making changes to improve the experience of those shops and their cus...
Compliance Update: Florida MessagingIn addition to nationwide, federal TCPA regulations and industry standards required by Twilio and cellular carriers, some states impose ad...
United Kingdom 10 Digit Long Code RequirementsPostscript partners closely with Twilio to ensure our brands can effectively and compliantly communicate with their subscribers around the...
SMS Requirements for Alcohol Brands Note: Note: Alcohol Messaging is currently in beta for Postscript stores on the Professional or Enterprise plans. To inquire about send...
Abandoned Cart Requirements - Effective June 22, 2021 Important: Abandoned cart text messages can only be sent to individuals who have compliantly opted in to your store's SMS program befor...
Compliance Update: Email and SMS Subscriber Collection Fields - Effective June 2021The SMS marketing landscape is ever-changing, including the compliance policies set by the carriers (Verizon, T-Mobile, and other companie...
SHAFT Compliance CriteriaSHAFT regulations protect consumers by prohibiting brands from sending content containing sex, hate, alcohol, firearms, or tobacco (CBD--i...
Guide to the Toll-Free Number (TFN) Verification ProcessTo promote trust and protect consumers, carriers require all toll-free numbers (TFNs) used for messaging to be formally verified. Verifica...
Timeline for a Dedicated Short CodeBrands wishing to use a dedicated short code must undergo a compliance audit as part of the application process. During the audit, both ou...
Dedicated Short Code Compliance Audit Checklist Tip: Select any of the images or GIFs in this article for a closer look.
Shops that purchase a short code must ensure their shop is 100...
Comparing Short Code and Toll-Free NumbersPostscript offers two options when it comes to your SMS texting number: a dedicated short code or a toll-free number (TFN).
In this articl...
Compliance Checklist for Dedicated Phone Numbers and Short CodesAt Postscript, we are committed to helping keep you and your brand compliant as it pertains to SMS messaging and subscriber collection.
We...