In addition to updating your Messaging Terms of Service, you should also update your Messaging Privacy Policy. In this article, we'll walk you through how to add a Messaging Privacy Policy to your shop's existing Privacy Policy, add the Privacy Policy to your footer, and provide some additional resources.
Update Your Privacy Policy
When updating your Privacy Policy, you have two avenues to choose from.
You may decide to employ Postscript's dynamically hosted messaging privacy policy and messaging terms. With this feature, you are able to backlink to Postscript-hosted dynamic terms and privacy policy. This means you only need to set it up once, knowing that your Messaging Terms and Messaging Privacy Policy will be automatically updated by Postscript as Carrier and TCPA compliance requirements are announced.
Alternatively, you can add the Privacy Policy language provided in the Manually Update Privacy Policy tab below. With this option, you will need to manually update your Privacy Policy when compliance updates are announced.
- If you installed Postscript before April 5th, 2022 and would like to add this feature, please reach out to your customer success manager or our support team. Our team is happy to help!
- If you installed Postscript on or after April 5th, 2022: In the “Compliance” section of your onboarding flow when you installed Postscript, you were prompted to copy and paste the dynamic links into your Shopify Shop Terms of Service and Shopify Shop Privacy Policy sections. These dynamic links host Postscript’s Dynamic Hosted Messaging Terms and Messaging Privacy Policy language.
- Select Settings in the bottom-left corner of your Shopify dashboard.
- Select Policies at the bottom of the side menu.
- Locate your Privacy Policy section. If you have not created or entered your Privacy Policy, you can have Shopify insert a draft Privacy Policy using a template.
- Select Create a template and edit every bracketed section accordingly.
- Select Save in the top-right corner to save your changes.
Privacy Policy Language
We’ve drafted language regarding SMS marketing that should be added to your Privacy Policy. View this language here, or in the passage below.
To be compliant with carrier regulation, please ensure the yellow highlighted area is included in your Privacy Policy. The rest is encouraged.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
Add Privacy Policy to Your Shop Footer
Once you have updated your Privacy Policy, you can add the link to the footer menu (or bottom menu) of your store.
- Select Online Store in the side menu of your Shopify dashboard, then select Navigation.
- From the menus listed, select Footer menu.
- Select Add New item at the bottom of the Menu items list.
- On the fly-out panel, enter Privacy Policy in the Name field.
- From the Link drop-down, locate and select Policies, then select Privacy Policy.
- Select the green Add button in the bottom-right corner.
- Save your updated menu.
Additional Resources
- Need to update your Terms of Service? We've got you covered with this tutorial.
- Interested in learning more about Dynamic Hosted Messaging Terms and Messaging Privacy Policy? Check out this article.
- Ready to learn more about SMS Compliance? Take a look at our introductory guide here.
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
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