The Add to flow action in Flow Builder allows you to add subscribers to another automation flow that is triggered by an Added From Another Flow trigger event. You can move subscribers from a campaign flow or an automation flow into a new automation flow. With the Add to flow action, you can:
- Automate a customized messaging flow based on subscriber actions or flow context so you can execute a more targeted SMS strategy.
- Manage flows more efficiently and effectively to save you time while still routing subscribers to the appropriate flows according to context, action, or preference.
We've put this article together to guide you through how to build both a child flow and a parent flow as well as provide you with some key information about the Add to flow action and the Added From Another Flow trigger.
Build a Child Flow
- Select Messaging on the left-side navigation panel of your Postscript Dashboard.
- Select Automations then select Create Automation in the upper right corner.
- Select the Create Automation Flow option, then choose Create a new automation. Select Create flow in the bottom right of the module.
- Select the dropdown under Trigger event or property and choose Added From Another Flow automation properties. Continue configuring your automation flow (for more information about setting up your automation flow, see here).
- You can select Save Changes if you'd like to continue editing to your flow at a different time or select Schedule or Activate in the upper-right area of Flow Builder if you are ready to activate the flow immediately or schedule the flow to activate at a certain time.
Link a Flow Within a Flow
- Select Messaging on the left-side navigation panel of your Postscript Dashboard.
- Select Automations then select Create Automation in the upper right corner.
- Select the Create Automation Flow option, then choose Create a new automation. Select Create flow in the bottom right of the module.
- Set your automation properties by selecting when a subscriber should be added to this flow and other filters (note: you cannot link a flow within a flow if you have transactional triggers or cart recovery triggers).
- Under Flow Actions, select and drag Add to flow into your flow. You can choose to have a subscriber continue down the parent flow by adding more actions (Delay, Send Message, Subscriber Event Split, etc.) after the Add to flow action. Alternatively, you can end the parent flow with the Add to flow action if you'd like the subscriber to subsequently receive the child flow only.
- You can select Save Changes if you'd like to continue editing to your flow at a different time or select Schedule or Activate in the upper-right area of Flow Builder if you are ready to activate the flow immediately or schedule the flow to activate at a certain time.
Before You Go
Here are a few important things to know about the Add to flow action and the Added From Another Flow trigger:
- Postscript takes a product-led approach to compliance meaning compliance is built into everything we do. For this reason, Add to flow action is not available for transactional triggers nor Cart Recovery triggers such as Product Added to Cart, Browse Abandonment, and Checkout Started. Learn more about Abandoned Cart compliance here.
- Flows that use the Added From Another Flow trigger are not compatible with Postscript-generated coupons. You can, however, use Shopify-generated coupons in these messages.
- If you attempt to deactivate a child flow linked in one or more flows, you'll receive an error message instructing you to reconfigure the parent flow without linking the child flow. This error message will also list all of the parent flows that the child flow is linked with.
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
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