When migrating your SMS program to Postscript from Klaviyo, you can bring your toll-free number (TFN) with you to Postscript so you can:
- Provide your subscribers with a fluid experience as you transition SMS platforms.
- Begin using Postscript's robust features and tools without missing a beat.
- Hit the ground running with your Postscript-hosted SMS program.
We've designed this guide to outline the timeline for transferring your TFN to Postscript from Klaviyo and list action items you can take to ensure the migration goes as smooth as possible.
Timeline for Migrating Your TFN to Postscript
The timeline for migrating your TFN to Postscript will depend on where it is hosted.
As a Twilio preferred partner, Postscript is able to do most of the behind-the-scenes lifting to transfer your TFN to Postscript in as little as one day.
If your TFN is not hosted through Twilio, the transfer could take ~3 to 5 weeks.
Postscript will be notified as soon as Klaviyo approves the transfer and the phone number will be ported into Postscript. Our team will set up your account with the transferred number.
Shop Action Items
In this section, we've included action items your team can take to ensure the migration goes as smooth as possible. If you're unsure where your TFN is hosted, simply ask your Postscript representative and we will find out for you!
If your TFN is hosted through Twilio, this section is for you:
1. Please provide your Postscript representative with your phone number (i.e. 1-855-123-1234) and desired transfer date and time.
2. Postscript will initiate the transfer process. Your requested date/time will be honored so long as Klaviyo provides the necessary approvals.
-
- (Tip: to prevent delays, you may consider reaching out to Klaviyo and asking them to approve this at their earliest convenience).
4. Deactivate Klaviyo list growth tools (popups, keywords, landing pages, etc.) so your list exports are comprehensive and as up-to-date as possible ahead of the migration.
5. Export your Klaviyo subscriber lists (both active subscribers and unsubscribes) just before the migration and send to Postscript for upload.
6. Export your Klaviyo subscriber lists (both active subscribers and unsubscribes) after the migration, before you send your first campaign in Postscript. This ensures no one unsubscribed during the transition. Send this list to Postscript for upload.
7. Activate Postscript list growth tools (popups, keywords, landing pages, etc.) to begin subscriber acquisition.
If your TFN is not hosted through Twilio, this section is for you:
1. Please obtain the following required documents from Klaviyo, then send them to Postscript:
-
- Signed Letter of Authorization
- Scanned or digital copy of most recent phone bill dated within the last 30 days, that includes the account, owner/authorized user name, and address information.
4. Deactivate Klaviyo list growth tools (popups, keywords, landing pages, etc.) so your list exports are comprehensive and as up-to-date as possible ahead of the migration.
5. Export your Klaviyo subscriber lists (both active subscribers and unsubscribes) just before the migration and send to Postscript for upload.
6. Export your Klaviyo subscriber lists (both active subscribers and unsubscribes) after the migration, before you send your first campaign in Postscript. This ensures no one unsubscribed during the transition. Send this list to Postscript for upload.
7. Activate Postscript list growth tools (popups, keywords, landing pages, etc.) to begin subscriber acquisition.
Before You Go
Below we've provided some key information about transferring your SMS program from Klaviyo to Postscript:
- In order to port your toll-free number from Klaviyo to Postscript, you must be on the Professional or Enterprise plan. Learn more about Postscript Plans.
- Transfer any keywords you use in your Klaviyo account to Postscript to ensure you are still collecting subscribers (for example, if you have subscribers opting in with a specific keyword in Klaviyo, be sure that keyword is added to your Postscript account).
Additional Resources
- Interested in upgrading to a designated short code (DSC)? Take a look at this article that compares TFNs and DSCs.
- Did you know there's a compliance risk of simultaneously sending from two phone numbers? Check out this overview that outlines the risk.
- Need to get your Klaviyo integration set up? We've got you covered with this tutorial.
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.