AI
Brand Center, Infinity Testing, and Shopper
18 articles
Brand Center
Set and manage your brand preferences and knowledge base that train all Postscript AI products.
Infinity Testing
Test hundreds of on-brand message variants in a fraction of the time.
Shopper
Have 1:1 conversations with your subscribers to convert more sales, reduce CX workload, and surface customer insights.
- How to Set Up Shopper (Quick-Start Checklist)
- How Shopper Automations WorksHow Shopper Automations decides the next best message for each subscriber — the triggers it takes over, the context it weighs, and how send volume is managed.
- Understanding Your Shopper Automations ResultsHow to read your Shopper Automations dashboard: why measurement is program-level, what each metric means, and when to scale your audience split.
- Testing Shopper Before You Go Live
- How Shopper Starts Conversations (Conversational Strategy)
- Keeping Shopper Accurate Over Time
- Set Up Shopper Support Escalation with Gorgias and ZendeskLearn how Shopper automatically escalates conversations to your Gorgias or Zendesk help desk when a subscriber needs human support.
- Using Ask ShopperQuery your Shopper conversations in plain language and get back structured themes, patterns, percentages, and links to the conversations behind every insight.
- How to Set Up Shopper Automations (Quick-Start Checklist)A four-step checklist for turning on Shopper Automations: fill out Brand Center, enable Shopper Responses, set your audience split, and review sample messages.