Shopper
Have 1:1 conversations with your subscribers to convert more sales, reduce CX workload, and surface customer insights.
9 articles
- How to Set Up Shopper (Quick-Start Checklist)
- How Shopper Automations WorksHow Shopper Automations decides the next best message for each subscriber — the triggers it takes over, the context it weighs, and how send volume is managed.
- Understanding Your Shopper Automations ResultsHow to read your Shopper Automations dashboard: why measurement is program-level, what each metric means, and when to scale your audience split.
- Testing Shopper Before You Go Live
- How Shopper Starts Conversations (Conversational Strategy)
- Keeping Shopper Accurate Over Time
- Set Up Shopper Support Escalation with Gorgias and ZendeskLearn how Shopper automatically escalates conversations to your Gorgias or Zendesk help desk when a subscriber needs human support.
- Using Ask ShopperQuery your Shopper conversations in plain language and get back structured themes, patterns, percentages, and links to the conversations behind every insight.
- How to Set Up Shopper Automations (Quick-Start Checklist)A four-step checklist for turning on Shopper Automations: fill out Brand Center, enable Shopper Responses, set your audience split, and review sample messages.