Understanding Carrier Fees

The information in this article pertains to Postscript brands on usage billing. If you are on credit-based billing, see here for information about credits.

At Postscript, we strive to be as transparent as possible with our merchants about how our pricing works. After thorough research and conversations with partners and customers, we determined a usage-based plan offers shops the flexibility needed to adapt to their industry throughout the year. With our usage-based approach to pricing, you:

  • Will only be charged for what you send.
  • Can review your usage across days, carriers, country, message type, and more
  • Can track, control, and predict your spend for each month

In this article, we discuss carrier fees and how they fit into the billing process.

What Are Carrier Fees?

Carrier fees are small surcharges that mobile carriers (e.g. Bell, AT&T, T-Mobile, etc.) apply to both incoming and sent messages. Carrier fees will differ based on the type of messages sent (i.e., SMS vs. MMS) and the phone number sending the message (i.e., a toll-free number or a short code). Postscript does not support sending MMS outside of the United States.

Carrier fees cover the costs associated with the increase in commercial text messaging across carrier networks. At this time, carrier fees are only applicable when sending to recipients in the United States and Canada. You can view these fees by country, carrier, message type, and sending number type below.

United States Canada
  Short Code Toll-Free Number
Verizon $0.0030 $0.005 $0.0030 $0.005
AT&T $0.0030 $0.005 $0.0030 $0.005
T-Mobile $0.0025 $0.010 $0.0030 $0.010
US Cellular $0.0035 $0.010 $0.0025 $0.005
   A Note on Inbound Carrier Fees. T-Mobile charges fees for inbound messages. Inbound fees are identical to their outbound fees listed in the table above (i.e., $0.0025 for SMS and $0.010 for MMS).

How Carrier Fees Work

When a shop sends a message, carriers check what type of message it is (i.e., SMS vs. MMS) and what type of number is sending it (i.e., toll-free or short code) and then charge the applicable fee.

At the end of the day, Postscript totals the fees related to messages a shop sent that day and updates the Estimated carrier fees line in the Usage Activity summary.

Shops on a Starter or Growth plan with Postscript will be charged for usage activity each time they hit their billing threshold. Once Postscript totals final carrier fees related to that usage activity, shops are charged those fees.

This means shops will see two separate, transparent charges: one for the usage activity and one for the related carrier fees.

Before You Go

  • Carrier fees vary based on the type of message you send (i.e., SMS vs MMS) and the carriers delivering the messages. If, for example, you send a few back-to-back MMS campaigns during a usage activity period, the related fees would be higher. Or, maybe you sent out a campaign to your VIP customers and it just so happens that the majority of those phone numbers are on Verizon. That would impact the total charge carrier fees for the usage activity.

Additional Resources

  • Did you know special characters and emojis impact character count? Learn more about the impact these have on character count, and ultimately, your bill.
  • Interested better understanding how sending internationally impacts your bill? Check out this article.
  • Need an overview of your Postscript bill and charges? We've got you covered with this guide.
  • Want to learn more about your billing threshold? Take a look at this article.

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

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