Postscript categorizes subscriber responses by topic and labels responses according to subscriber sentiment within your Conversations page. This allows you to:
- Use these filters and labels to hone in on specific responses you want to address first, such as upset subscribers or customers with shipping issues.
- Filter subscriber responses by the topic or issue, such as Shipping, Payment, Returns, and more.
- Quickly view subscriber sentiment with emoji reactions in the top-left corner of the message. You can also filter for these sentiments using the drop-down menu.
- Use a combination of any available filter to refine which responses display.
Filter Responses by Topic
Postscript scans subscriber responses and categorizes messages based on the perceived issue. For example, a message with the word "tracking" would fall in the Shipping category whereas the word "refund" would fall in the Payment category.
- Select Messaging in the side menu of your Postscript dashboard, then select Conversations.
- Select the Filter and select your desired topic from the Last Response Topic drop-down menu .
- View subscriber responses that fall into the selected topic category.
Filter Responses by Sentiment
Postscript scans subscriber responses and labels messages with an emoji based on the perceived sentiment. For example, negative responses would have a 😖 emoji whereas positive responses would have a 😀 emoji.
- Select Messaging in the side menu of your Postscript dashboard, then select Conversations.
- Select the Filter and select your desired sentiment from the Last response sentiment drop-down menu .
- Select Apply Filters to view subscriber responses that fall into the selected topic category.
Additional Resources
- Need to look up a subscriber? Learn how to search your subscribers.
- Did you know you can forward subscriber responses to your email or Helpdesk? Here's how!
- Already have a help desk you are interested in integrating with Postscript? Check out our current Customer Support integrations.
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
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