Whether you are setting up your account, optimizing your SMS campaigns, or troubleshooting an issue, our team and self-serve resources are here to support you.
Help Center
Our Help Center is a central place for feature and compliance guides, help and best practice documentation, tutorials, and troubleshooting tips. Our help center was built with YOU in mind and has no agenda beyond connecting you with the information you need to make the most informed decisions about your SMS program and Postscript account.
Support
For brands on Postscript 2.0
Bub: Postscript's AI agent is available 24/7. Ask Bub questions directly in your dashboard about your account, features, and setup.
Contact Support via Bub: Select the headphones icon inside the Ask Bub panel to open a live chat with our Support team. Your last question to Bub will automatically carry over to your message so you don’t have to retype it.
Email: [email protected]
For brands on Postscript 1.0
Marlo AI Bot: Available 24/7 to answer questions, guide you through feature setups, and help resolve common issues instantly via Live Chat or Email.
Email: [email protected].
Customer Experience Advocates
If you need human assistance let our AI know! Our Customer Experience Advocates are ready to step in and are available Monday – Friday, 6:00 AM – 5:00 PM PT
Developer Help
Building custom integrations or using APIs? Visit developers.postscript.io for SDKs, webhooks, and technical documentation.