Create an Auto-Response Message

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Note: Postscript integrates with several help desk platforms and offers text-to-email forwarding to help you respond to customers in a timely and efficient manner.

When it comes to SMS, customers might reach out to you via your dedicated short code or toll-free number regarding products, promotions, or tracking inquiries.

You can create an auto-response to these types of communications so that customers know you received their text and either give an ETA on a response or direct them to your customer support email.

Why You Should Create an Auto-Response Message

Set response expectations with subscribers who reach out.
Direct subscribers where to best connect with your support team, such as email.

Select Messaging in the side menu of your Postscript dashboard, then select Automations.
To create a new automation, select Create Automation in the top-right corner of the page.
Select Custom Automation.
Name your automation.
From the Automation Trigger drop-down, select Subscriber Reply (Non-Keyword).
Select Save & Continue to Messages in the bottom-right corner of the page.
Define your Wait time and edit your Message. When done, select Save Automation.
Finally, ensure you Enable your Auto-Reply automation.

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