Create an Auto-Response Message

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   Note: Postscript integrates with several help desk platforms and offers text-to-email forwarding to help you respond to customers in a timely and efficient manner.

When it comes to SMS, customers might reach out to you via your dedicated short code or toll-free number regarding products, promotions, or tracking inquiries. 

You can create an auto-response to these types of communications so that customers know you received their text and either give an ETA on a response or direct them to your customer support email.

Why You Should Create an Auto-Response Message

  • Set response expectations with subscribers who reach out.
  • Direct subscribers where to best connect with your support team, such as email.

Create an Auto-Response Message

  1. Select Messaging in the side menu of your Postscript dashboard, then select Automations.
  2. To create a new automation, select Create Automation in the top-right corner of the page.
  3. Select Custom Automation.
  4. Name your automation.
  5. From the Automation Trigger drop-down, select Subscriber Reply (Non-Keyword).
  6. Select Save & Continue to Messages in the bottom-right corner of the page.
  7. Define your Wait time and edit your Message. When done, select Save Automation.
  8. Finally, ensure you Enable your Auto-Reply automation.

Get Support

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