Deactivate SMS Collection at Shopify Checkout

With Shopify, you can compliantly collect SMS subscribers during the checkout process and have those subscribers flow through to Postscript.

Checkout collection is one of the most effective ways to collect subscribers and allows your brand to:
  • Easily ensure compliant SMS opt-in for all subscribers.
  • Increase your Acquisition Rate which contributes to your overall Subscriber Lifetime Value
  • Allow Postscript and Shopify to communicate opt-in and opt-out statuses for all subscribers.

If you are adjusting your list growth efforts or strategy, follow the instructions below to deactivate SMS collection at checkout. 

Deactivate Collection of SMS Consent


  1. Select your shop name in the navigation panel to find your Shop Settings.
  2. Within the Shopify checkout collection card, toggle the bar off to deactivate SMS collection at Shopify checkout.
  3. Confirm your selection.
   Important: This will only deactivate SMS collection for brands using standard Shopify checkout (i.e., one-page or three-page checkout). This will not deactivate SMS collection for brands using .liquid files or checkout extensibility (i.e., brands on Shopify Plus).

List Growth Resources

  • Ever wondered, “what’s the perfect popup formula to maximize conversions?” Learn more about finding your brand's perfect popup to maximize both list growth and conversions.
  • Amassed a large TikTok following? Learn how to convert those followers into subscribers.
  • Curious about other ways to grow your list? Postscript's Video Learning Library has a compilation of video guides covering how to grow your list with Postscript's back-in-stock tool, keywords, QR codes, email, and more.

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

Was this article helpful?
0 out of 0 found this helpful