Create an AfterShip Shipping Notification

   Tip: Select any of the images or GIFs in this article for a closer look.

Shipping notifications keep customers updated on the delivery of an order they placed with your shop. The notifications contribute to a positive customer experience and help minimize shipping inquiries for your customer service team.

What You Can Do With an AfterShip Automation

  • Send branded notifications for shipping statuses like in transit, out for delivery, delivered, and failed attempts. 
  • Proactively notify your customers via Postscript when items ship or shipping delays occur.

Create an AfterShip Automation

Choose Your Automation Trigger Create Your Automation Message

  1. Select Messaging in the side menu of your Postscript dashboard, then select Automations.
  2. Select Create Automation in the top-right corner of the page.
  3. Choose Custom Automation.
  4. Give your automation a name. We recommend you give it a name that indicates its purpose (i.e. AfterShip - In Transit, AfterShip - Order Delivered, etc.)
  5. Select your AfterShip related trigger from the Automation Trigger drop-down. 
    • AfterShip: Delivered: Notifies the customer that their order has been delivered at their place of residence.
    • AfterShip: Failed Attempt: Notifies a customer of a failed attempt to deliver the order. You can include a link to the order tracking page where the customer can get more information on the error and necessary next steps.
    • AfterShip: In Transit: Notifies the customer that their order is on the move. You can include a link to the order tracking page so the customer can stay up-to-date.
    • AfterShip: Out for Delivery: Notifies the customer that their order is out for delivery with the carrier.
  6. Select Save & Continue to Messages in the bottom-right corner of the page.

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

Was this article helpful?
0 out of 0 found this helpful