Shipping notifications keep customers updated on the delivery of an order they placed with your shop. The notifications contribute to a positive customer experience and help minimize shipping inquiries for your customer service team.
What You Can Do With a Wonderment Automation
Create highly-branded shipping notifications.
Proactively notify customers regarding delayed shipments and failed deliveries via text.
Create a Wonderment Automation
You can create an automation flow message that provides shipping updates for your customers. This is possible through a combination of unique Wonderment automation triggers and their message tags.
Choose Your Automation Trigger
From your Postscript dashboard, select Messaging then select Automations.
Select Create Automation in the top-right corner of the page.
Select Automation Flow.
From the Trigger Event or property drop-down, select your desired Wonderment trigger.
Attempted Delivery: Notifies the customer that the carrier attempted delivery at their residence.
Carrier Picked Up: Notifies the customer that the carrier has picked up the order and it is no longer with your shop.
Delivery Error: Notifies the customer there was an error in the delivery of their order.
In Transit: Notifies the customer for every in-transit scan of a package, which can cause automations to trigger multiple times for a single delivery (received at a facility, put on a truck, etc.).
Out for Delivery: Notifies the customer that their order is out for delivery.
Ready for Pickup: Notifies the customer that their order is ready for pickup at the carrier location.
Shipment Confirmed: Notifies the customer that their order is confirmed for shipment.
Shipment Delivered: Notifies the customer that their order has been delivered at their place of residence.
Shipment Label Voided: Notifies the customer that a shipping label for their order was voided (in the event of an incorrect address or last-minute address change).
Shipment Stalled: Notifies the customer of a delay in their order's delivery.
Select Update in the bottom-right corner.
Too many triggers? You can define your must-have Wonderment automation triggers on the Settings page of your Wonderment/Postscript configuration. Learn more here.
Create Your Automation Message
Add a Message block to your automation flow and place your typing cursor where you want the tracking-related tag to go in the message.
Select the Merge Tags button below the message field.
Choose the tracking-related tag you wish to include in your message and select Add in the bottom-right corner.
Be sure to Save your changes in the top-right corner and set your flow live by selecting Schedule or Activate.
Get Support
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