Postscript integrates with Wonderment, allowing you to share information between the two solutions. You can enable and manage your Wonderment and Postscript integration through the Wonderment app page in your Shopify store.
About Wonderment
Wonderment takes order tracking to the next level. With Wonderment, you have full visibility into your shipments so you can deliver a delightfully unexpected post-purchase experience for your customers.
Why You Should Set Up Wonderment
- Increase customer delight with proactive, branded shipping notifications.
- Be able to decide how to best handle delayed shipments and failed deliveries by texting your customer updates.
- Provide your support teams a real-time report of stalled, delayed, or lost orders so they can be proactive in their communications.
Create a Postscript API Key
- Select your Shop Name in the side menu of your Postscript dashboard, then select API.
- Select Create Security Key Pair on the right side of the page, then confirm your action by selecting Yes.
- Add a label to your API key so you can track where this API key is being used.
- Select Show in the Private Key column to reveal your API key. Copy this key or write it down—you'll need to enter it in Wonderment later.
Configure Postscript in Wonderment
- On the Wonderment homepage within Shopify, select Settings.
- Select Integration Settings.
- Under Event Settings, select which events should appear as automation triggers in Postscript.
- Select Save.
- Scroll toward the bottom of the Integration Settings page and locate the Postscript field.
- Enter or paste the Postscript Private API Key in the field provided.
- Select Save.
Create Wonderment Automations
Merchants can create an automation message that provides shipping updates for customers. This is possible through a combination of unique Wonderment automation triggers and their message tags.
- From your Postscript Dashboard, select Messaging; then select Automations.
- Select Create Automation in the upper-right corner. Select Create Automation Flow.
- Select Create a new automation, then Create flow.
- Name the automation. Be sure to use a name that will allow you to easily identify and track this automation in the future.
- Select the dropdown menu under Trigger event or property, then choose your Wonderment trigger.
- Continue customizing your automation flow by dragging and dropping actions into your flow, customizing your message, and adding merge tags.
- When you're ready to send your flow, select Schedule or Activate in the top-right corner of the page. You have two options when sending a flow:
- Activate immediately: This option will immediately begin the flow, allowing subscribers to enter the automation based on the selected properties.
- Activate at a scheduled time and date: Choose when you'd like the flow to begin, allowing subscribers to enter.
Create Wonderment Legacy Automations
For legacy automations using Wonderment, follow the instructions below.
- From the Automation Trigger drop-down, select your desired Wonderment trigger. The trigger you choose will inform the message tags available in Step 4.
- To continue, select Save & Continue to Messages in the bottom-right corner of the page.
- Place your typing cursor where you want the tracking-related tag to go in the message.
- Select the More button above the message field, then select Add Tag from the options listed.
- Choose the tracking-related tag you wish to include in your message, then select the Insert Tag option.
- You can see the tag in the message field and can preview how it will display to your subscriber in the dynamic phone preview on the right side of the page.
Wonderment Triggers and Events
Wonderment provides metadata to Postscript via the integration, which can be used to trigger different automations or customize message content via tags. Below are the most relevant triggers used in a Postscript-Wonderment integration (the full list is available here):
| Trigger Name | Description |
| Wonderment - Shipment Created | Label created with a shipping carrier |
| Wonderment - Carrier Picked Up | Order is first marked In Transit by carrier |
| Wonderment - Out for Delivery | Carrier confirms package handed off for delivery |
| Wonderment - Ready for Pickup | Order marked ready for customer pickup by shipping carrier (such as at a local office or postal facility) |
| Wonderment - Shipment Delivered | Delivery scan for package |
| Wonderment - Returned to Sender | Package sent back to origin facility because it was undeliverable, damaged, or otherwise can't be completed |
| Wonderment - Attempted Delivery | Package couldn't be delivered/held by carrier for re-delivery |
| Wonderment - Delivery Error | Permanent delivery error (such as a non-existent address) or package lost/damaged at carrier |
| Wonderment - Shipment Stalled | Package hasn't made progress in carrier network and likely to be delayed |
| Wonderment - Fulfillment Delayed | Order hasn't been fulfilled in certain period of time |
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
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