Smartrr is a leading subscription-management platform used by brands to create a deeper connection between them and their most engaged customers through a premier subscription experience.

In this article, we'll walk you through setting up your Smartrr integration and show you how to use Smartrr triggers and tags to manage your subscribers' experience via SMS.

How a Smartrr Integration Benefits You

Create a better subscription experience for your customers that increases lifetime value and overall engagement.
Send subscribers actionable SMS messages about their upcoming subscription that enables them to skip deliveries and update their billing information right from the text thread.

Create a Postscript API Key

Select your Shop Name in the side menu of your Postscript dashboard, then select API.
Select Create Security Key Pair on the right side of the page, then confirm your action by selecting Yes.
Select Show in the Private Key column to reveal your API key. Copy this key or write it down—you'll need to enter it in Smartrr later.

Configure Postscript in Smartrr

From your Smartrr admin view, select Integrations on the left-side navigation panel.
Under Postscript, select the Connect button.
Enter your Postscript API key, then select Confirm.
Your integration setup is complete!

Smartrr Triggers

The Smartrr × Postscript integration works by sending triggers at the subscriber level. You can use these triggers to build Automation Flows inside the Postscript admin based on the events below. The Potential SMS Example column shows example copy your shop could send for each trigger.

Trigger	Description	Potential SMS Example
`SMARTRR_SUBSCRIPTION_CREATED`	Sent whenever a new subscription is created.	Hi {first_name}, thanks for your subscription! Manage your subscription by creating an account here: {account_page_link}
`SMARTRR_SUBSCRIPTION_UPCOMING_ORDER`	Sent 3 days before an upcoming order; customer is given the option to skip.	Heads up: your upcoming subscription will ship in 3 days. Not quite ready? Just reply SKIP.
`SMARTRR_SUBSCRIPTION_ORDER_SKIPPED`	Sent when a customer skips after receiving the upcoming order notification.	Confirmed! Your upcoming subscription will be skipped. Your next order will be on {new_delivery_date}.
`SMARTRR_PAYMENT_METHOD_UPDATED`	Sent whenever a customer successfully updates their payment method.	Hi {first_name}, your payment method has been successfully updated!
`SMARTRR_SUBSCRIPTION_FAILED_PAYMENT`	Sent whenever a payment method for an upcoming order has failed.	Your recent payment wasn't completed. To update your payment method, click here: {account_page_link}
`SMARTRR_CUSTOMER_DEACTIVATED`	Sent when a customer's last subscription has been canceled.	We're reaching out to confirm your subscription has been canceled. We're sorry to see you go.
`SMARTRR_SUBSCRIPTION_CANCELLED`	Sent when a customer cancels their subscription.	We're reaching out to confirm your subscription has been canceled. We're sorry to see you go.

Create a Postscript Automation

To create an automation in Postscript,

Navigate to Automations under Messaging.
Select Create Automation.
Choose either option, then select any of the triggers that begin with SMARTRR_ to proceed.
Add your desired SMS copy and set a wait period. You can set a wait time as low as 1 minute.

To add dynamic tags to your SMS automation, select Merge Tags. The default tags scoped to Postscript include shop_name, first_name, last_name, and shop_link.

To add Smartrr-specific dynamic tags, reference the table below for the tags associated with each trigger.

Trigger	Associated Tags
`SMARTRR_SUBSCRIPTION_CREATED`	`{account_page_link}`, `{delivery_frequency}`, `{delivery_frequency_unit}`
`SMARTRR_SUBSCRIPTION_UPCOMING_ORDER`	`{account_page_link}`
`SMARTRR_SUBSCRIPTION_ORDER_SKIPPED`	`{account_page_link}`, `{new_delivery_date}`
`SMARTRR_PAYMENT_METHOD_UPDATED`	`{account_page_link}`
`SMARTRR_SUBSCRIPTION_FAILED_PAYMENT`	`{account_page_link}`, `{retry_num}`
`SMARTRR_CUSTOMER_DEACTIVATED`	`{account_page_link}`
`SMARTRR_SUBSCRIPTION_CANCELLED`	`{account_page_link}`

Smartrr Tags

The table below defines each dynamic tag you can use in your Smartrr automations.

Tag	Definition
`{account_page_link}`	Dynamically links to the subscriber's Smartrr account.
`{delivery_frequency}`	Corresponds to the number of subscription delivery frequency units (i.e. 1, 2, 3, 4, etc.).
`{delivery_frequency_unit}`	Corresponds to the unit of frequency (i.e. days, weeks, or months).
`{new_delivery_date}`	Dynamically pulls the subscriber's new delivery date.
`{retry_num}`	Corresponds to the number of times Smartrr will try to charge again after a subscriber's payment method fails.
`{shop_name}`	Default Postscript tag. Inserts your shop's name.
`{first_name}`	Default Postscript tag. Inserts the subscriber's first name.
`{last_name}`	Default Postscript tag. Inserts the subscriber's last name.
`{shop_link}`	Default Postscript tag. Inserts a link to your shop.

Customer Keyword Responses

Your customers can use specific keywords to trigger certain actions on their subscription.

Skip

Response	Action
SKIP	Skips the customer's next scheduled subscription order.

To prompt the customer to skip, set up an automation with the trigger SMARTRR_SUBSCRIPTION_UPCOMING_ORDER and use a message like:

{shop_name}: Heads up: your upcoming subscription from {shop_name} will ship in 3 days. Not quite ready? Just reply SKIP. To manage your subscription go to {account_page_link}

To confirm the skip, set up a second automation in response to the trigger SMARTRR_SUBSCRIPTION_ORDER_SKIPPED and use a message like:

{shop_name}: Confirmed! Your upcoming subscription will be skipped. Your next order will be on {new_delivery_date}. To manage your subscription go to {account_page_link}

Get Support

Have questions? Please feel free to reach out to our Support team at [email protected] or via live chat.

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Set Up Your Smartrr Integration