We think our browse abandonment delay is broken. Why is it taking so long to send?


Due to the way browsing sessions are captured, it can take up to 30 minutes for a subscriber to enter a browse abandonment automation. You may wish to take this into consideration when setting message wait delays.

For example, if you wish for a subscriber to receive their automation 1 hour after initiating a browsing session, then you would set the Wait delay for 30 minutes instead of 1 hour.

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