Why is our popup not showing up?


There could be a few reasons why your popup isn't showing for you (or your shoppers). We walk through some troubleshooting steps below:

  • Are you cookied? Our popups don't show for cookied visitors. Try viewing your shop in an incognito or private browsing window.
  • Is your popup set up to only show on specific pages? Check out your Popups page and see what's entered in the Includes and Excludes fields.
  • Are you a headless shop? Headless shops are those stores whose frontend is hosted somewhere other than Shopify. For these shops, Postscript's SDK must be added to your shop's code in order for the popup to appear. Learn more here.

If you've tried the above steps and your popup still doesn't appear, reach out to our support team for assistance! You can quickly chat with them by selecting the blue Chat button in the bottom-right corner of your Postscript dashboard.

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

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