Answer
When testing out different parts of the Postscript setup, such as a keyword, a desktop or mobile popup, or even a campaign or automation, we often see merchants opting in and out of their own store using the STOP keyword reply.
When someone replies STOP to a message, they are blocking all future communications from that toll-free number or short code. To unblock messages, including one-time passcodes for Onsite Opt-in, please follow the steps below:
- Reply START or UNSTOP.
- Reply with a keyword or opt in via popup to resubscribe.
Once you have done this, you can test your keyword, popup, campaigns, or automations. Replying with START or UNSTOP will also unblock one-time passcodes so you can opt-in via Onsite Opt-in.
*Note: when opting in with a keyword, be sure that the keyword settings do not limit replies to new subscribers only and do not limit keyword replies to once per subscriber. If these settings are activated, you will not receive the reply from a keyword you've previously opted in with. Learn more about keyword replies here.
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