Why am I not receiving a message when testing a keyword, popup, or message?


When testing out different parts of the Postscript setup, such as a keyword, a desktop or mobile popup, or even a campaign or automation, we often see merchants opting in and out of their own store using the STOP keyword reply.

When someone replies STOP to a message, they are blocking all future communications from that toll-free number or short code. To unblock messages, please follow the steps below:

  1. Reply START or UNSTOP.
  2. Reply with a keyword or opt in via popup to resubscribe.

Once you have done this, you can test your keyword, popup, campaigns, or automations and should receive messages again.

*Note: when opting in with a keyword, be sure that the keyword settings do not limit replies to new subscribers only and do not limit keyword replies to once per subscriber. If these settings are activated, you will not receive the reply from a keyword you've previously opted in with. Learn more about keyword replies here.

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Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

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