Why does total messages sent not match the totals for individual messages?

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Very often shops will see the number of Total Messages Sent in the top-left corner of the automation details page does not match the individual sent messages total listed under Automation Messages.

This is because the Total Messages Sent value includes archived messages. Postscript archives an automation message whenever you save a new automation message, replacing the previous one.

Select the View Archived Messages link to view the totals for these messages.

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