Create a Malomo Shipping Notification

   Tip: Select any of the images or GIFs in this article for a closer look.

Shipping notifications keep customers updated on the delivery of an order they placed with your shop. The notifications contribute to a positive customer experience and help minimize shipping inquiries for your customer service team.

What You Can Do With a Malomo Automation

  • Proactively notify your customers via Postscript when items ship or shipping delays occur.
  • Link customers to highly-branded, customizable tracking pages.

Create a Malomo Automation

As orders move through the shipping process, you will see the various Malomo shipping triggers appear (e.g, Malomo: Order CreatedMalomo: Out for Delivery, etc.).

   Note: We recommend you create a test order and move it through the shipping process to generate these shipping triggers for the first time.
Choose Your Automation Trigger Create Your Automation Message

  1. Select Messaging in the side menu of your Postscript dashboard, then select Automations.
  2. Select Create Automation in the top-right corner of the page.
  3. Choose Custom Automation.
  4. Give your automation a name. We recommend you give it a name that indicates its purpose (i.e. Malomo - Shipment Created, Maolomo - Order Shipped, etc.)
  5. Select your Malomo related trigger from the Automation Trigger drop-down. Malomo recommends shops use the following triggers:
    • Malomo: Pre Transit: Notifies the customer that their order is on the move. You can include a link to the order tracking page so the customer can stay up-to-date.
    • Malomo: In Transit: Notifies the customer every time the package has a scan event throughout the transit journey (note: using this trigger could result in a subscriber receiving the same update multiple times as the package experiences several scan events throughout its journey).
    • Malomo: Out for Delivery: Notifies the customer that their order is out for delivery with the carrier.
    • Malomo: Delivered: Notifies the customer that their order has been delivered at their place of residence.
    • Malomo: Error: Notifies a customer of an error with their order. You can include a link to the order tracking page where the customer can get more information on the error and necessary next steps.
  6. Select Save & Continue to Messages in the bottom-right corner of the page.

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at or via live chat. You can also submit a support request here!

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