Why am I getting an error when I try to upgrade my plan?

   Is your shop on legacy billing? If you downloaded Postscript before 3/1/2022, then your shop is on legacy or credit-based billing. This article is for you.


If you bill through Postscript directly, ensure you have a card on file and that the details are up-to-date. Confirm with your bank whether there are sufficient funds for the upgrade you desire. Pending transactions may influence available credit. If after these things, you are still unable to upgrade, contact Postscript support.


  • Postscript Credits. Learn more about Postscript credits, message types, and available Postscript plans.

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Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

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