Can people still opt-in to our shop's SMS if we're on a paused plan?

Answer


Yes, all live opt-in sources will continue to work even if your store is on a paused plan. This includes:

  • Desktop and mobile popups
  • Keywords
  • Opt-in links
  • QR codes

Please note that opt-in sources that send replies, such as keyword replies or welcome series automations, will use any credits available while your plan is paused. These messages will stop sending when your shop is out of credits.

These messages do not retroactively send, so if you upgrade to a paid plan, Postscript will not re-send any missed welcome series or keyword replies.

Resources


Get Support


Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

Was this article helpful?
0 out of 0 found this helpful