Can our shop still send messages if we're on a paused plan?

Answer


Yes, a shop can still send messages on a paused plan if the shop has credits available.

For example, automations (e.g., welcome series, abandoned cart, etc.) will continue to send as triggered until there are no credits available.

Similarly, a paused shop can only send a campaign if they have the correct number of available credits. Postscript will notify the shop of insufficient credits via a light blue notification at the bottom of the page.

A shop will need to upgrade to a paid plan in order to add more credits. Postscript does not retroactively send out automations that did not send due to insufficient credits.

Resources


  • Postscript Credits. Learn more about Postscript credits, message types, and available Postscript plans.

Get Support


Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

Was this article helpful?
0 out of 0 found this helpful