Can our shop still send messages if we're on a paused plan?

   Is your shop on legacy billing? If you downloaded Postscript before 3/1/2022, then your shop is on legacy or credit-based billing. This article is for you.


Yes, a shop can still send messages on a paused plan if the shop has credits available.

For example, automations (e.g., welcome series, abandoned cart, etc.) will continue to send as triggered until there are no credits available.

Similarly, a paused shop can only send a campaign if they have the correct number of available credits. Postscript will notify the shop of insufficient credits via a light blue notification at the bottom of the page.

A shop will need to upgrade to a paid plan in order to add more credits. Postscript does not retroactively send out automations that did not send due to insufficient credits.


  • Postscript Credits. Learn more about Postscript credits, message types, and available Postscript plans.

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