Safe Send prevents your shop from sending a text message (as part of a campaign) to any subscribers who received a text from your shop within the last 16 hours.
The purpose of Safe Send is to safeguard your customers from receiving multiple text messages in a certain period of time. Too many messages might lead to a subscriber opting out of messages.
Safe Send only applies to messages sent via a keyword reply, campaign, or automation. Test messages and responses to customers are not counted in the 16-hour window.
- Create a Campaign Flow. Learn how to create multi-message campaign flows using Postscript's Flow Builder.
- View Subscribers Included in a Segment. Learn how to view subscriber details (e.g., name, phone number, and email) for subscribers included in a specific segment.
- Customize Your Message. Learn the various ways you can customize messages to match the voice and personality of your brand.
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