Postscript integrates with Gladly, allowing you to share information between the two solutions.
About Gladly
Gladly is the service platform that prides itself on treating customers like people, not tickets. With Gladly, brands can view a customer's entire conversation history, no matter what channel they come from.
Why You Should Set Up Gladly
- Easily forward subscriber text messages to Gladly and send a response back to the text thread.
- View a customer's entire conversation history, no matter what channel they come from.
- Match customers with the best service rep based on the customer's unique history, situation, or needs.
Set Up Gladly in Postscript
- Select your shop name in the side menu of your Postscript dashboard.
- Scroll down to Response Forwarding in the top-right corner of the page.
- Toggle on the Automatically forward all subscriber responses to an email address if it is not already turned on.
- Enter the email associated with your Gladly support inbox.
- Select Save.
Reply to Customer via SMS from Gladly
Your support team can respond to a text from a customer and keep the exchange in the customer's SMS inbox by simply selecting Remove Original before sending their response.
You should now be all set to get started with Gladly!