Set Up Your DelightChat Integration

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Postscript integrates with DelightChat, allowing you to share information between the two solutions.

About DelightChat

DelighChat offers ecommerce brands a centralized customer service solution. With DelightChat, brands can consolidate their customer support channels and respond faster than ever before.

Why You Should Set Up DelightChat

  • Easily forward subscriber text messages to DelightChat and send a response back to the text thread.
  • View Shopify order history alongside the subscriber ticket if the subscriber has a customer record associated with them.
  • View and modify a subscriber's Shopify order data while replying.

Set Up DelightChat in Postscript

  1. Select Messaging in the side menu of your Postscript dashboard, then select Responses.
  2. Select Forward Responses in the top-right corner of the page.
  3. Enter the email associated with your DelightChat support desk.
  4. Select Start Forwarding.

When your support team responds, the response will go straight to the subscriber's text thread. 

You should now be all set to get started with DelightChat!

Get Support

Have questions? Please feel free to reach out to our wonderful Support team at or via live chat. You can also submit a support request here!

Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.

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