Redo provides a robust customer support platform. Integrating with Postscript brings SMS communications into the Redo dashboard, enabling support teams to manage customer inquiries from Postscript campaigns directly within Redo, eliminating the need to switch between platforms while providing a seamless, omnichannel customer experience.
In this article, we'll walk you through how to configure the integration between Redo and Postscript.
Create a Postscript API Key
- Select your Shop Name in the side menu of your Postscript dashboard, then select API.
- Select Create Security Key Pair on the right side of the page, then confirm your action by selecting Yes.
- Add a label to your API key so you can track where this API key is being used.
- Select Show in the Private Key column to reveal your API key. Copy this key or write it down—you'll need to enter it in Rivo later.
Configure Postscript in Redo
- Sign in to Redo
- Select Settings and then select Channels.
- Locate the Postscript tile and select Manage.
- Select Connect and then add the Postscript API key generated using the instructions above.
Get Support
Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
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