Postscript integrates with parcelLab, allowing you to share information between the two platforms. With our parcelLab integration, you can keep your customers updated on their orders and returns via SMS. In this article, we'll walk you through how to configure the integration, define the event triggers, and create a post purchase automation flow.
Before we get started, please ensure that your outbound and/or returns communications is set up through parcelLab with current order data in the parcelLab system.
Create a Postscript API Key
- Select your Shop Name in the side menu of your Postscript dashboard, then select API.
- Select Create Security Key Pair on the right side of the page, then confirm your action by selecting Yes.
- Add a label to your API key so you can track where this API key is being used.
- Select Show in the Private Key column to reveal your API key. Copy this key and contact parcelLab representative with your API key.
- When you share your API key with parcelLab, their team can complete the integration process so you can create a parcelLab-specific post purchase automation.
Create a parcelLab-Specific Automation
- From your Postscript Dashboard, select Messages; then select Automations.
- Select Create Automation in the upper-right corner. Select Create Automation Flow.
- Select Create a new automation, then Create flow.
- Name your automation. Be sure to use a name that will allow you to easily identify and track this automation in the future.
- Select the dropdown menu under Trigger event or property, then choose your parcelLab trigger.
- Continue customizing your automation flow by dragging and dropping actions into your flow, customizing your message, and adding merge tags.
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When you're ready to send your flow, select Schedule or Activate in the top-right corner of the page. You have two options when sending a flow:
- Activate immediately: This option will immediately begin the flow allowing subscribers to enter the automation based on the selected properties.
- Activate at a scheduled time and date: Choose when you'd like the flow to begin allowing subscribers to enter.
Understanding parcelLab-Specific Automation Triggers
| Trigger Name in Postscript | Definition |
|---|---|
| parcelLab - TrackingCreated | This notification is sent when a tracking record is created. |
| parcelLab - Dispatch | This notification is sent when a customer’s order has been dispatched from your warehouse. |
| parcelLab - Delayed | This notification is sent when a customer’s order is delayed while in transit. |
| parcelLab - OutForDelivery | This notification is sent on the day a customer’s order is out for delivery. |
| parcelLab - Delivered | This notification is sent when a customer’s order has been delivered to their delivery address. |
| parcelLab - ReturnToSender | This notification is sent when a customer’s order is being returned to the sender. Additional notifications for the order en route to the sender will be suppressed from the customer. |
| parcelLab - Registered | This notification is sent when a customer has registered a return. |
| parcelLab - ReturnDroppedOff | This notification is sent when a customer has: 1) selected “drop off” as their return method; 2) successfully handed over the return parcel to the carrier. |
| parcelLab - Delivered | This notification is sent when a customer’s return has been marked by the carrier as delivered to your warehouse. |
| parcelLab - ReturnReceivedInWarehouse | This notification is sent when a customer’s return has been processed and their reimbursement is being issued. |
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Have questions? Please feel free to reach out to our wonderful Support team at support@postscript.io or via live chat. You can also submit a support request here!
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