Postscript integrates with Richpanel, allowing you to share information between the two solutions.
Richpanel is a modern customer management platform that allows you to interact with customers and deliver support across all digital channels.
Why You Should Set Up Richpanel
- Manage customer email, live chat, phone, and social from one place.
- Easily automate responses to common customer inquiries so your team can better support customers with complex issues.
- Integrate with your other must-have ecommerce solutions.
Set Up Richpanel in Postscript
- Select Responses in the side menu of your Postscript dashboard.
- Select Forward Responses in the top-right corner of the page.
- Enter the email associated with your Richpanel support inbox.
- Select Start Forwarding.
Responses forwarded to Richpanel appear as sent from Postscript. When your support team responds to the ticket, the response will go straight to the subscriber's text thread.
You should now be all set to get started with Richpanel!
Need ongoing channel strategy guidance? Please fill out this form and we'll connect you to one of our certified partners.