Get Started with Segments

Segments are subsets of your sendable user base that you use when sending Campaigns. Segments are totally customizable, update in real-time, and are defined by criteria that you choose. Some examples of available criteria are:


  • Average Order Value

  • Number of Orders

  • Total Spent

  • Customer Created Date

Here are some examples of how you can use Segments:


  • Define and build a segment of VIP users based on how much they’ve spent, and reward them with new product announcements early

  • Target users who have never purchased with an exclusive coupon

Please note that there are multiple Segments pre-created in your Postscript app after installation, such as “All US/CANADA Customers and Subscribers” and “Customers Texted More Than Once”.


Let’s walk through creating a Segment for customers that have spend over $50 and haven’t been texted before:


  • Click the “Segments” tab on the left navigation of the app

  • Click the “Create Segment” button

  • Type in your Segment Name (“Customer > $50 Without Any Texts”)

In the “Segment Criteria” section:


  • Select “Total Spent” in the first dropdown

  • Select “greater than” in the second dropdown

  • Type “50.00” in the text box

  • Click the “+ AND” button”

  • In the row that just appeared :Select “Number of Texts Sent” in the first dropdown Select “Equals” in the second dropdown Type “0” in the text box

  • Click the “Save Segment” button to save this Segment for use in future Campaigns!

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