Set Up Your Okendo Integration

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Postscript integrates with Okendo, allowing you to share information between the two solutions.

About Okendo

Okendo makes it easy to gather and showcase customer reviews and user-generated content for your products and overall brand. With Okendo, you can build trust with prospective customers and drive future sales.

Why You Should Set Up Okendo

  • Easily reach specific customer segments with review requests and incentives.
  • Showcase user-generated content, such as customer pictures or videos featuring your products.
  • Build a pre-purchase FAQ with past customer feedback and insight.
  • Gain insights into customer segments, profiles, and product experiences.

Create a Postscript API Key

  1. Select your store name in the top menu of your Postscript dashboard, then select API from the drop-down list.
  2. In the top-right corner of the API page, select Create Security Key Pair.
  3. Select Show in the Private Key column to reveal your API key. Copy this key or write it down.

Connect Postscript and Okendo

Once you have your private Postscript API key, you will need to enter it into Okendo's Postscript integration space.

  1. Select Settings in the bottom-left corner of your Okendo dashboard.
  2. From the Settings menu, select Integrations.
  3. Locate Postscript in the Email & SMS section and select the pencil icon.
  4. Copy your Private API Key in the space provided.
  5. Select Save.

Create an Okendo Automation in Postscript

Once you have successfully connected Postscript and Okendo, you can create a Postscript automation using an Okendo trigger.

  1. Select Automations in the side menu of your Postscript dashboard.
  2. In the top-right corner of the page, select Create Automation. Since you are creating this automation from scratch, select Custom Automation.
  3. Select Okendo Review Request from the Automation Trigger drop-down list.

Once you define your automation trigger, select Save & Continue to Messages to add the review link to the automation message. Without this link, the customer will be unable to leave a review.

  1. Select the blue More drop-down list above the message field, then select Add Tag.
  2. From the white drop-down list, select Review Url
  3. Make sure your typing cursor is where you want the tag placed, then select Insert Tag. The {review_url} tag should appear in your message.
  4. Select Save Automation in the bottom-right corner of the page.
   Note: Both Postscript and Okendo offer a Wait option. You can use either to set up the waiting period between the customer's order being fulfilled or delivered and the review request being sent, but be careful about using both, as the customer could wait twice as long as expected before receiving their SMS.

Create a Postscript Sequence in Okendo

An Okendo sequence sends notification of a fulfilled or delivered order to Postscript, triggering a review request automation message for subscribers who have opted-in.

  1. Select Mail in the side menu of your Okendo dashboard, then select Sequences.
  2. Scroll down to the integration section and select Postscript. Then, select Get Started.
  3. Select the Wait component, then define your wait criteria in the side panel. You can choose to wait a certain amount of days after an item fulfillment or delivery.
  4. Save your changes, then select the Start button in the top-left corner of the page.

Get Support

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