Postscript Quick Answers

MMS, SMS, + Holiday Deliverability: What to Expect

With Black Friday & Cyber Monday around the corner, many shops are gearing up to send SMS. What can you expect with this volume?

Written by Shannon Fulton
Updated this week

Customer Referral Program FAQ

Refer a shop and earn money when they install Postscript!

Written by Shannon Fulton
Updated over a week ago

Create a Custom GIF for your Texts

It's true - there are hundreds of thousands of GIFs right at your fingertips. But it's simple to create a branded GIF for your texts!

Written by Shannon Fulton
Updated over a week ago

How to Resize Images & GIFs

500kb is the recommended file size for sends. But how can you size them down without sacrificing quality?

Written by Shannon Fulton
Updated over a week ago

Setting up a Text Auto-responder

If you prefer your customers receive an auto-response, we can show you how to set that up.

Written by Shannon Fulton
Updated over a week ago

International FAQ

When sending outside of the US & Canada, there are some things you need to know!

Written by Shannon Fulton
Updated over a week ago

How Emojis & Special Characters affect Character Counts in Text

The number of characters in a text directly determine how many credits are used. Emojis and special characters also play an important role.

Written by Shannon Fulton
Updated over a week ago

Saving your Postscript Chat Conversation

Did you get a ton of information from chat and you'd like to reference it later? We've got you covered!

Written by Shannon Fulton
Updated over a week ago

Important Notes for Instagram Posts to Collect Subscribers

Reaching out to social to gain some new subscribers? Great idea! Be sure you're collecting them compliantly.

Written by Shannon Fulton
Updated over a week ago

Searching for your Subscribers in Postscript

See what texts you've sent - and what information we have on a phone number.

Written by Shannon Fulton
Updated over a week ago

Facebook Messenger Changes Effective 15JAN19

Important changes to Facebook Messenger Marketing directly affects your SMS channel!

Written by Shannon Fulton
Updated over a week ago

Manually Unsubscribing a Number

There are several methods to unsubscribe a customer

Written by Shannon Fulton
Updated over a week ago

SMS Quiet Hours

To remain TCPA compliant, texts can only be sent during waking hours.

Written by Alex Seibel
Updated over a week ago

Understanding Postscript's Attribution Model

A better understanding of your revenue attribution

Written by Alex Seibel
Updated over a week ago

How do I Respond to my Customer's Text?

Communicating and building a relationship with your customer is easy with our Responses tab or Integrations!

Written by Shannon Fulton
Updated over a week ago

Image Specs for Pop-up & Text

What size images and GIFs work best for MMS marketing?

Written by Shannon Fulton
Updated over a week ago

Postscript General FAQ

Some common questions we get!

Written by Sean Wendt
Updated over a week ago

Postscript Short Codes

Enjoy maximum deliverability & no crosstalk with our short codes

Written by Alex Seibel
Updated over a week ago

How can I add UTMs to Abandoned Cart Links?

How to add UTMs to abandoned cart links, such as source or medium

Written by Adam Turner
Updated over a week ago

What To Do When The Wireless Telephone Carriers Have Problems Delivering MMS

On rare occasions, the US telephone carriers may have problems delivering MMS messages. Here's what you should know and what you can do.

Written by Colin Turner
Updated over a week ago