Get your Richpanel forwarding address.
Login to Richpanel.
Navigate to Settings -> Email -> Select an Email -> Copy the forwarding address.
We’ll need it for a later step.
Login to Postscript and navigate to Responses tab
Add the forwarding address from Richpanel that you copied earlier. It will be of the format support@SHOPNAME.customerdesk.io
Your customer responses will now be sent directly to your Richpanel inbox. When your CS team responds to the ticket, the response will go to the subscriber within their text thread.
Let us know if you have any additional questions by reaching out to us in chat!