Setting up the Integration

To set up the integration, go to your Postscript dashboard, click on your name in the top-right corner, and choose API.

Then click on Create Security Key Pair

Click the hyperlinked Show text.

Then copy that Private API key to your clipboard to add to Okendo's admin later.

Connecting Postscript to Okendo

Navigate to the Integrations page on the Okendo App (Settings< Integrations)

Open the Postscript Section and copy your Private API Key into the corresponding field

Click Save. Okendo will connect to Postscript and set up your Automation Trigger for use as outlined below.

Setting up Okendo Flows within Postscript

  1. Go to the Automations page on the Postscript App and click Create Automation.
  2. Fill out the details on the Create Automation page, ensuring that you have selected Okendo Review Request from the Automation Trigger dropdown list.
  3. On the next page, edit the message content to personalize the SMS that will be sent to customers.
  4. Make sure that the {review_url} tag is included in your message, otherwise, the customer will have no way to leave a review! You can either write it yourself, or use the More dropdown and select Add Tag, and then select the Review URL tag and click Insert Tag.
  5. Check the Wait option and remember that the Sequence you are using in the Okendo App will also have a Wait option. You can use either one to set up the waiting period between the customer's order being fulfilled and the review request being sent, but be careful about using both, as the customer could be waiting twice as long as expected before receiving their SMS.
  6. Click Save Automation.

Set up your Postscript Sequence in Okendo

  1. Navigate to the Sequences page on the Okendo App (Mail > Sequences).
  2. Click the New Sequence button and select the Postscript template. Give your new Sequence a name and click Create Sequence.
  3. Set the Wait time as desired, and add the details for the Email Review Request which will be sent to customers who do not opt in to SMS messaging.
  4. Save your changes and Start your new Sequence.

You can now request your subscribers leave reviews on items they have purchased! If you have questions, please reach out to us in chat and we'll be happy to assist!

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