Automations let you sit back and relax while you drive new revenue. Automations are multi-stage communication that are triggered by a certain event – they're a great way to increase customer engagement and add a light-hearted feel to your store’s communication.

For this example, we’ll create an automation that lets your customer know that their first order has shipped.

  • Click the “Automations” tab on the left navigation
  • Then click the “Create Automation” button on the top right
  • Set a name for your automation
  • Change the automation trigger to “Order Fulfilled.” This means that the automation will begin when a user’s order has shipped.
  • We want to only send this automation when a user’s first order is fulfilled, so we will enable a “User Filter”
  • Choose the value “Number of Orders” as the property of the filter
  • Set the value equal to "1" to filter users with only one order
  • Make sure the “Cancellation Trigger” is not set for this particular automation. The cancellation trigger ends automations when a customer takes a specific action, such as placing another order.  
  • If you are creating an automation that needs a cancellation trigger, such as Abandoned Cart, you can add that here. Bear in mind that you can now have TWO cancellation triggers!
  • Click the “Save & Continue to Messages” button to edit the automation messages
  • First, we will change the automation to send 5 minutes after it is triggered (when the order is fulfilled)
  • Insert the {first_name} tag by clicking the “Insert Tag” button above the text box.
  • Add emojis by clicking the emoji face at the bottom right of the text box.
  • Be sure to add “Reply STOP to unsubscribe” to your message using the checkbox. This lets customers know that they can opt-out of text marketing at any time.
  • When you are done editing the text for your automation, double check it using the text preview on the right of the screen.
  • Send yourself a test by clicking the “Send Me A Test” button at the bottom of the page. Make sure everything is working correctly!
  • Edit the tag information in the test that you send to yourself and input your number to receive the test.
  • Once you have a send a test to yourself, be sure to save the automation.
  • Once you have saved your automation, click the “Enabled” toggle to start sending to your customers

Feel free to check out this video of how to set up your automations. 

If you have any additional questions, please reach out to us in chat!

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