Postscript Quick Answers

A collection of short and sweet answers to help you learn!

Shannon Fulton avatar Alex Seibel avatar
20 articles in this collection
Written by Shannon Fulton and Alex Seibel

Accessing Deleted Keywords

You've decided you no longer needed a certain keyword, so it's been deleted. How can you view it's analytics if it's deleted?
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

How Emojis & Special Characters affect Character Counts in Text

The number of characters in a text directly determine how many credits are used. Emojis and special characters also play an important role.
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Saving your Postscript Chat Conversation

Did you get a ton of information from chat and you'd like to reference it later? We've got you covered!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Creating 20+ Keywords

Our shops can now add keywords over the 20-keyword limit! Read on to see how to enable this feature.
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Segment Subscriber Data

View & export all subscribers/data in a segment!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Viewing Postscript Coupons within Shopify

After someone makes a purchase, you can see exactly what coupon they've used from your Shopify admin.
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Important Notes for Instagram Posts to Collect Subscribers

Reaching out to social to gain some new subscribers? Great idea! Be sure you're collecting them compliantly.
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Searching for your Subscribers in Postscript

See what texts you've sent - and what information we have on a phone number.
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Cloning Automations

We've made it simpler to create new automations or edit old ones!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Using Shopify Coupons in your Texts

Are you offering coupons only on specific items - and excluding others? Expiration date? Use your Shopify-created coupons within Postscript!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Facebook Messenger Changes Effective 15JAN19

Important changes to Facebook Messenger Marketing directly affects your SMS channel!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Cloning Segments

So you have a favorite segment, but want to create another with a slight change - it's easy!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

How to Downgrade your Plan

Learn the details about when/how to downgrade
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Postscript Billing Via Shopify

How does billing work when you're billed through Shopify?
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Manually Unsubscribing a Number

There are several methods to unsubscribe a customer
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

SMS Quiet Hours

To remain TCPA compliant, texts can only be sent during waking hours.
Alex Seibel avatar
Written by Alex Seibel
Updated over a week ago

Understanding Postscript's Attribution Model

A better understanding of your revenue attribution
Alex Seibel avatar
Written by Alex Seibel
Updated over a week ago

How do I Respond to my Customer's Text?

Communicating and building a relationship with your customer is easy with our Responses tab or Integrations!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Image Specs for Pop-up & Text

What size images and GIFs work best for MMS marketing?
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago

Credits, Tiers, & Postscript Pricing

Learn the basics of Postscript pricing to better understand how to get started!
Shannon Fulton avatar
Written by Shannon Fulton
Updated over a week ago