Sometimes a customer wishes to remove themselves from your marketing list - and that's ok! This ensures that your list is the healthiest it can be - and the people you are sending to truly WANT to receive your messages!
Immediate Removal from List
There are a few words that will immediately unsubscribe your customer. This will require no action from you.
- "STOP" EMOJI
Nightly List-Cleaning Unsubscribes
If a customer responds with one of the following phrases (and several more that aren't quite appropriate for an article!), they will be removed during our nightly sync at 12am PT. This will require no further action from your team, as this is done on Postscript's backend.
- DO NOT TEXT
- DO NOT CALL
- DON'T TEXT
- DON'T CALL
- TAKE ME OFF
- WRONG NUMBER
- REMOVE ME
- DO NOT CONTACT
- DON'T CONTACT
- DO NOT MESSAGE
Sometimes a subscriber will send a lengthy text or one that contains words that are not on the lists above. That's why it's always a good idea to manage your Responses from your list. If they ask to be unsubscribed, you'll need to do it manually.
Method 1: You can manually unsubscribe a phone number directly from the Responses Tab.
Method 2: If you use the Search bar at the top of your Postscript app, type in the customer's phone number - without spaces or dashes.
From the next screen, you can opt that customer out!
Method 3: If you go into your account page (the gear icon at the top), you can enter the subscriber's phone number at the bottom of the page. Then - Unsubscribe.
If you have any questions, please feel free to reach out to our team via chat!